Service Support - 中感集团

Service Philosophy

Excellent products deserve excellent services. Relying on the Group's strong R&D capabilities and complete industrial ecosystem, the Service Center of CGTC Group integrates the philosophy of "Safety, Intelligence, Efficiency and Reliability" into every service link, and is committed to providing customers with full-life-cycle support from solution design, installation and commissioning to continuous operation and maintenance, becoming the most trustworthy partner in your mine intelligentization journey.

Service Contents

Technological Innovation Capabilities

Provide on-site installation, commissioning, regular inspection, preventive maintenance, fault repair and system upgrade services for high-end equipment such as intelligent rope changing robots, unmanned silo cleaning robots and rapid shield machines.

价值：

Ensure the continuous and stable operation of intelligent equipment and maximize equipment utilization efficiency.

System Platform Technical Support

Covers deployment, data docking, operation training, daily maintenance and iterative optimization of software such as digital and intelligent coal silo management and control platform, mine pressure monitoring and early warning system, and steel wire rope online monitoring system.

价值：

Make data truly empower production and safety management, and help intelligent decision-making.

Engineering and Solution Services

Provide integrated "turnkey" engineering services such as vertical shaft emergency rescue system construction, mine disaster prevention and control engineering, and intelligent working face transformation.

价值：

Integrate top technical resources to deliver proven high-quality engineering projects.

Technical Training and Consulting

Provide customized training and technical consulting on intelligent equipment operation, maintenance, safety specifications and system platform application for customer technical personnel.

价值：

Cultivate intelligent technical backbones for customers and improve their independent operation and maintenance capabilities.

7x24 Hour Emergency Response and After-sales Service

Set up a national unified service hotline, provide remote technical diagnosis and rapid on-site support, and establish a green channel for spare parts to ensure that emergencies are handled in a timely manner.

价值：

Minimize unexpected downtime and escort safe production.

Service Advantages

Technology-Driven Services

Backed by the Group's more than 130 national patents and other intellectual property rights, as well as the Intelligent Connected Mine Science and Technology Research Institute, our service team can deeply understand the product core and provide root-cause solutions.

Integration of "Industry, University, Research and Application" Resources

In-depth cooperation with top universities such as Tsinghua University and University of Science and Technology of China to ensure that our service philosophy and technology are always at the forefront of the industry.

Rapid Response Network

With service outlets and teams in Beijing, Shenyang, Hefei, Huainan and other places, and the layout of Huainan Emergency Equipment Industrial Park, we radiate the whole country to achieve rapid response and localized support.

National-Level Project Experience

We have served many benchmark projects selected into the national typical application scenarios of robots and the top ten benchmark cases of coal mine underground, with rich practical experience and trustworthy.

Service Process

Demand Acceptance

Submit demands through hotline, email or online work order, and customer service engineers respond immediately.

Diagnostic Analysis

The technical support team conducts remote or preliminary analysis to determine the nature of the problem and service plan.

Solution Quotation

Issue detailed service plan, construction period and cost explanation, and implement after customer confirmation.

Deployment/Implementation

Dispatch a professional engineer team to the site for operation, strictly abiding by safety and operation specifications.

Acceptance and Delivery

On-site acceptance by customers, sign service reports, and complete project delivery.

Operation and Maintenance Support

Establish a continuous operation and maintenance mechanism, provide remote monitoring, regular inspection, fault early warning and system optimization services to ensure the long-term stability and economic operation of the system.

Continuous Follow-up

Establish service files, conduct regular return visits, and provide continuous optimization suggestions and support.

Service Resources and Network

Strong Service Support System

Manufacturing and R&D Base：

The "Emergency Equipment Industrial Park" in Huainan High-tech Zone is a comprehensive service guarantee base integrating R&D, manufacturing, testing and training.

Expert Think Tank：

Gather expert resources from within the Group and cooperative universities to provide top-level think tank support for complex technical issues.

Spare Parts Center：

Centralized spare parts warehouse to ensure the timely supply of key components.

Get Professional Service Support Immediately

Our service team is on standby at any time to provide you with efficient technical consulting and services.

National Unified Service Hotline：

400-623-9998

Address of Headquarters Service Center：

Emergency Equipment Industrial Park of CGTC Group, High-tech Zone, Huainan City, Anhui Province